Effective Date: 5 June 2025

 

I Like Pens Studio (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website, browse our online shop, or use any of our design services.

 

This policy applies to all website visitors, customers, and users of our online shop, both in the UK and internationally.

 

1. Who We Are

Business Name: I Like Pens Studio

Location: 66a Mundsley Road, North Walsham, NR28 0DB 

Email Contact: ilikepensstudio@gmail.com

Website: www.ilikepensstudio.com

2. What We Collect

a) Device Information

When you browse our website, we automatically collect:

 

• Your browser type

• IP address

• Time zone and general location

• Pages viewed, links clicked, time spent on site

• Search keywords and referring websites

• A unique anonymous identifier for your device

• Collected through cookies and tracking tools (e.g., Google Analytics).

 

b) Personal Information

When you place an order, register an account, or contact us, we may collect:

 

• Your name

• Email address

• Postal/billing/delivery address

• Phone number

• Order details and preferences

 

c) Payment Information

Payments are processed securely through third-party gateways (e.g.,PayPal, or Wix Payments). See the Wix Privacy policy here https://www.wix.com/about/privacy

 

3. How We Collect Data

We collect data when you:

 

• Submit forms or enquiries

• Place an order or register an account

• Browse the site (via cookies and analytics tools)

• Subscribe to emails or marketing

 

4. How We Use Your Data

Personal Information

We use your personal data to:

 

• Process and deliver your orders

• Arrange courier or postal delivery

• Communicate with you about your order

• Provide customer support

• Detect and prevent fraud

• Maintain accurate business and financial records

• Send marketing messages (only with your consent)

 

Device Information

We use anonymised device data to:

 

• Monitor website performance and usage

• Improve functionality and user experience

• Analyse the effectiveness of marketing campaigns

• Detect and prevent website abuse

 

5. Legal Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

 

• Contractual necessity – to process your order

• Legitimate interests – improving services, preventing fraud

• Consent – for marketing and non-essential cookies

• Legal obligation – for accounting and regulatory compliance

 

6. Cookies and Tracking

Cookies help us:

 

• Keep your shopping cart active

• Understand site usage and visitor behaviour

• Improve performance and design

• Provide relevant marketing (where consented)

 

We use:

 

• Essential cookies for basic site and cart functionality

• Analytics cookies (e.g., Google Analytics) with your consent

• Marketing cookies only—if you opt in

 

7. Sharing Your Information

We only share your data when necessary:

 

• Payment processors: PayPal, or Wix Payments

• Delivery services: Royal Mail, couriers: DPS

• Website hosts and analytics: Wix, Google

• Legal or regulatory bodies: if required by law

• We never sell or rent your personal information.

 

8. How We Store and Protect Data

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

9. Data Retention

We retain:

 

• Order and account data for up to 7 years (as required by UK tax laws)

• Payment tokens only while your account is active or as consented

• Email correspondence for a reasonable period to resolve enquiries or provide support

 

10. Your Rights

You have the right to:

 

• Access your personal data

• Request corrections

• Request deletion (where permitted)

• Withdraw marketing consent

• Object to processing in certain circumstances

• Request data portability

• Lodge a complaint with the ICO: www.ico.org.uk

 

To exercise your rights, contact: ilikepensstudio@gmail.com

 

11. Do Not Track

We do not currently respond to "Do Not Track" signals, but you may manage tracking preferences through your browser or cookie settings.

 

12. International Transfers

Data may be stored or processed outside the UK (e.g., on Wix or Google servers). Where applicable, we ensure compliant data transfer mechanisms such as Standard Contractual Clauses (SCCs).

 

13. Updates to This Policy

We may update this policy to reflect changes in operations, legal requirements, or services. Updates will be posted to this page, and the date will be revised accordingly.

 

14. Contact Us

For any questions about this policy or your data, please contact:

 

I Like Pens Studio

66a Mundsley Road, North Walsham, NR28 0DB

Email: ilikepensstudio@gmail.com